Search Users

Released prior to 1.43.
Search for end-users, bots or distribution lists (groups) by first name, last name, display name, and email, and filter results by company, title, location, marketCoverage, responsibility, function, or instrument.

Request Example

curl -X POST \ \
-H "sessionToken: SESSION_TOKEN" \
-H "Content-Type: application/json"  \
-d '{
  "query": "jane",
  "filters": {
    "title": "Sales Manager",
    "location": "San Francisco",
    "company": "Symphony",
    "function":"Trade Management",



  • This endpoint can return inexact matches of the specified criteria, while Find Users returns only exact matches.
  • Account type:
    • The accountType field can contain a list of strings with the following supported values: NORMAL, SYSTEM, or SDL. Please note that if this is not specified, then the default search will return NORMAL and SYSTEM users in the payload.
    • The accountType field returns NORMAL if the user is a user account, SYSTEM if the user is a service account, or SDL if the user is a Symphony Distribution List (Groups).
      User location, title and email: the location, title and emailAddress fields are returned only if the user is an internal user of the current pod. When searching between cross-pods, these fields will not be returned.

The caller can specify whether to search locally (within the caller's company) or globally across companies that have enabled external communications.

To search for external users, the parameter local needs to be set as false and the service account has to be enabled externally. To do so, make sure at least one of the two following external entitlements are enabled, otherwise, the search will return zero results.
• Can chat in external IM/MIMs
• Can chat in private external rooms

By default, searches are performed externally. Set local=true to search locally.

Searching external users by email

The service account is allowed to search for users using their registered email even without having a previous connection with them.

OBO enabled endpoint

When calling this as an OBO-enabled endpoint, use the OBO User Authenticate token for sessionToken.