Set Presence

Released in 1.47.
Sets the online status of the calling user.

When calling this as an OBO-enabled endpoint, use the OBO User Authenticate token for sessionToken.

The available online status values (presence categories) for users are:

Presence categoryInterface iconExternal viewComment
AVAILABLEGreen dotAVAILABLEReleased in 1.46
AWAYYellow clockAWAYReleased in 1.46
BUSYRed circleAWAYReleased in 1.46
ON_THE_PHONERed phoneAWAYReleased in 1.46
BE_RIGHT_BACK Yellow clockAWAYReleased in 1.47
IN_A_MEETINGRed circleAWAYReleased in 1.47
OUT_OF_OFFICEGray circleOFFLINEReleased in 1.47
OFF_WORKYellow clockOFFLINEReleased in 1.47
DO_NOT_DISTURBRed circleAWAYReleased in 1.52
130

Visual reference for online status values

Note that:

  • Internal users are internal to your company.
  • External users are external to your company.

When an internal user has a particular presence category, external users see a value that is a subset of the possible internal values. The table above shows the corresponding External view value for a specific Presence category value. For example, if an internal user's presence is IN_A_MEETING, this internal user appears as AWAY to any external user.

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Idle state

When the end-user is idle on the Symphony clients and either in AVAILABLE or BUSY categories, the online status of the user is automatically changed to AWAY. When the user is active again on the client, then the online status is automatically changed back to the prior category.

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Roles and Privileges

Calling this endpoint requires the ADMIN_PRESENCE_UPDATE privilege.
See Bot Permissions for a list of roles and associated privileges.

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