Users Lookup

Search users by emails, ids or username.

Search users by emails or ids. Only one of the search lists should be informed at a time. Search lists may containt up to 100 elements.

GETyourpodURL.symphony.com/pod/v3/users

Query parameters

Header parameters

Response

200204400401403500

OK

Body

application/json

usersarray of UserV2 (object)

List of all users found with the search

errorsarray of UserError (object)

List of all errors found with the informed search criteria

Request

JavaScriptCurl

const response = await fetch('yourpodURL.symphony.com/pod/v3/users', {
    method: 'GET',
    headers: {},
});
const data = await response.json();

Response

{
  "users": [
    {
      "id": 15942919536460,
      "emailAddress": "[email protected]",
      "firstName": "Technical",
      "lastName": "Writer",
      "displayName": "Technical Writer",
      "title": "Technical Writer",
      "company": "Symphony",
      "department": "Marketing // if internal user",
      "username": "tw",
      "accountType": "NORMAL",
      "location": "France // if internal user",
      "mobilePhoneNumber": 33601020304,
      "avatars": [
        {
          "size": "original",
          "url": "../avatars/static/150/default.png"
        },
        {
          "size": "small",
          "url": "../avatars/static/50/default.png"
        }
      ]
    },
    {
      "id": 15942919536461,
      "emailAddress": "[email protected]",
      "firstName": null,
      "lastName": null,
      "displayName": "Service Account",
      "title": null,
      "company": "pod232",
      "department": "Marketing // if internal user",
      "username": "SA",
      "location": "France // if internal user",
      "accountType": "SYSTEM",
      "avatars": [
        {
          "size": "original",
          "url": "../avatars/static/150/default.png"
        },
        {
          "size": "small",
          "url": "../avatars/static/50/default.png"
        }
      ]
    }
  ],
  "errors": [
    {
      "error": "invalid.format",
      "email": "notavalidemail"
    },
    {
      "error": "invalid.format",
      "id": 654321
    }
  ]
}

Request Examples

curl -X GET \
  'https://acme.symphony.com/pod/v3/users?uid=7696581394433,7696581394434&local=true' \
   -H 'SessionToken: SESSION_TOKEN' \

curl -X GET \
'https://cip3-qa.symphony.com/pod/v3/[email protected],[email protected]&local=true' \
 -H 'SessionToken: SESSION_TOKEN' \

curl -X GET \
  'https://cip3-qa.symphony.com/pod/v3/users?username=test_1,test_2&local=true' \
   -H 'SessionToken: SESSION_TOKEN' \

The caller can specify whether to search locally (within the caller's company) or globally across companies that have enabled external communications.

To search for external users, the parameter local needs to be set as false and the service account has to be enabled externally. To do so, make sure at least one of the two following external entitlements are enabled, otherwise, the search will return zero results. • Can chat in external IM/MIMs • Can chat in private external rooms

By default, searches are performed externally. Set local=true to search locally.

Searching external users by email

The service account is allowed to search for users using their registered email even without having a previous connection with them.

OBO enabled endpoint

When calling this as an OBO-enabled endpoint, use the OBO User Authenticate token for sessionToken.

🚧 Rules & Limitations

• Please note that the endpoint returns only the first 1000 entries.

📘 Note

Search list sizes: search lists may contain up to 100 elements. Inactive users: the results will include inactive users. Account type: the accountType field returns NORMAL if the user is a user account and SYSTEM if the user is a service account. User department, location, title and email: the department, location, title and emailAddress fields are returned only if the user is an internal user of the current pod. When searching between cross-pods, these fields will not be returned.